Advancer consulted with Kapiche, a fast-growing customer experience company based in Brisbane.
Kapiche had recently expanded its workforce by 30% and wanted to involve all its staff in a strategic program that maximized the potential and growth of all staff.
Advancer proposed that Kapiche undertake the Five Star Teams program. The program saw the staff gain a thorough understanding of themselves and each other using the Belbin team roles methodology; develop a creative and future-focused team that is aligned to Kapiche’s strategic vision and establish robust frameworks and processes designed to facilitate a high-performance culture.
After the Kapiche team undertook the Five Star Teams program, assets developed including comprehensive role descriptions that established role clarity and alignment to Kapiche’s strategic vision; agreement on the desired culture of the business; an accountability framework that encourages creativity, innovation and risk-taking within acceptable boundaries and a team commitment regarding communication and collaboration.