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Customer Service Automation Event
August 23, 2018|Innovation, Technology | 1 Min Read

Chatbots are becoming an increasingly useful and important way to manage a business’s enquiries and are predicted to dramatically alter the customer service landscape in the coming years. From ordering […]

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Build an innovation culture for change success
November 6, 2016|Australia, Business, Growth, Human Resoures, Innovation, Leadership, People, Staff, Strategy, Teaming, Technology | 3 Min Read

Corporate culture is arguably the reason innovation will succeed or fail. An organisation where innovation is valued and fully integrated into the business will invariably yield more success stories than […]

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Innovation must happen at the SME level
May 30, 2016|Australia, Business, Growth, Human Resoures, Innovation, People, Staff, Strategy, Technology | 3 Min Read

Right now, innovation is the catch-cry of every CEO, business owner or board member that wants more from their company. The hot money is currently on the two core areas […]

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Has technology replaced the human in human resources?
August 25, 2015|Business, Human Resoures, Innovation, Leadership, People, Staff, Technology | 2 Min Read

Firing someone by SMS message is not illegal. Sending an SMS for work related situations may be the most appropriate method in certain circumstances. But what do we think of […]

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Icebreaker game for speaking events
August 11, 2015|Business, Human Resoures, Leadership, People, Staff, Technology, Training | 3 Min Read

I recently facilitated at a conference for a group of managers and spent some considerable time pondering the icebreaker game that I would use to get the session started. As the first […]

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